Privacy Policy

1. Data controller

GroPro.AI ("we", "us", "our") operates the GroPro.AI business CRM platform and this marketing website at https://www.gropro.ai. For questions about this policy, contact us at support@gropro.ai.

2. Information we collect

We may collect the following categories of information:

• Marketing website: Name, company name, email, phone, city, and message when you contact us via the contact form.
• CRM platform: Customer enquiry data, contact details, follow-up notes, call logs, and integration data synced from connected channels (website forms, Meta Lead Ads, phone systems).
• Technical data: IP address, browser type, and usage logs for security and service improvement.

3. Purposes of processing

We process personal data for the following purposes:

• Providing and operating the GroPro.AI CRM platform for businesses
• Responding to demo requests and sales enquiries
• Syncing customer enquiry data from integrated channels
• Platform security, fraud prevention, and service improvement
• Compliance with applicable legal obligations

4. Legal basis

We process data based on contract performance (providing CRM services to businesses), legitimate interests (operating and improving our platform), and consent where required (such as marketing communications). Business customers are responsible for ensuring they have appropriate consent from individuals whose data they enter or sync into GroPro.AI.

5. Data hosting and security

GroPro.AI is hosted on secure cloud infrastructure. Each business operates in an isolated tenant environment with database-per-tenant architecture. Data is encrypted in transit. Access is controlled through role-based permissions. We follow India Digital Personal Data Protection (DPDP) Act-aware data handling practices. We do not make HIPAA compliance claims unless separately agreed in writing.

6. Data retention

We retain CRM data for the duration of the customer's subscription and for a reasonable period thereafter to allow data export. Marketing enquiry data is retained for up to 24 months unless a longer period is required for legal or business purposes. Customers may request deletion of their tenant data upon account termination, subject to legal retention requirements.

7. Your rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal data, and to withdraw consent where processing is consent-based. End users should contact the business that collected their data directly for enquiries about personal data stored in GroPro.AI. For platform-level requests, contact support@gropro.ai.

8. Third-party integrations

GroPro.AI integrates with third-party services including Meta (Facebook/Instagram Lead Ads) and Sollu (phone platform). Data shared with these services is governed by their respective privacy policies. We recommend businesses review integration terms before connecting channels.

9. Changes to this policy

We may update this privacy policy from time to time. Material changes will be communicated to registered customers. Continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related enquiries, contact us at support@gropro.ai.